Two-year warranty
Compatible cartridges purchased from us are covered against manufacturing faults for two years from the date of purchase.
Buy with confidence
Quality cartridges, properly protected
Our compatible ink and toner cartridges are produced to high quality standards, thoroughly tested and backed by straightforward protection should something go wrong.
Two-year cartridge warranty
12-month money-back guarantee
Quality checked and tested
Money-back guarantee
During the first 12 months, qualifying faulty cartridges are protected by our money-back guarantee if we cannot resolve the problem satisfactorily.
Tested for quality
Our cartridges are quality checked and tested to help provide reliable recognition, consistent print quality and dependable page yields.
Our commitment
What the two-year warranty covers
The warranty applies to compatible ink and toner cartridges purchased directly from Printer-Cartridges.co.uk.
Covered cartridge faults
Subject to inspection and reasonable troubleshooting, cover may apply where a cartridge develops a genuine fault during normal use.
- Manufacturing or material defects
- Unexpected print-quality problems caused by the cartridge
- Leaking or physically defective cartridges
- Premature cartridge failure
- Recognition problems not caused by excluded firmware changes
- Replacement, refund or another suitable resolution where appropriate
What we may need
Providing the following information helps us diagnose the issue and resolve it more quickly:
- Your order number or other proof of purchase
- Your printer make and full model number
- The cartridge code and colour
- Details of any printer error message
- A photograph or print sample where relevant
- Completion of reasonable troubleshooting steps
12
month money-back guarantee
Extra reassurance during your first year
During the first 12 months from purchase, if a cartridge develops a qualifying fault, please contact us so that we can investigate and help resolve the problem.
We may offer troubleshooting, a replacement cartridge or another appropriate solution. Where we cannot resolve a genuine covered fault satisfactorily, you may request a refund of the price paid for the affected cartridge.
The money-back guarantee applies to faulty products and is not a general returns entitlement for cartridges that have been fully or substantially used without a fault.
Simple support
How to make a warranty claim
Please stop using the cartridge if it is leaking or appears physically damaged.
Contact our team
Tell us your order number, printer model, cartridge code and the problem you are experiencing.
Let us investigate
We may ask for photographs, a print sample or for you to complete a few straightforward troubleshooting checks.
Receive a resolution
Once the fault is confirmed, we will arrange an appropriate replacement, refund or alternative resolution.
Fair use
What is not normally covered
The warranty protects against genuine cartridge faults. It does not cover problems caused by normal use, accidental damage or matters outside the cartridge itself.
- Normal depletion of ink or toner through use
- Cartridges that have reached or exceeded their expected yield
- Incorrect installation, handling or storage
- Damage caused by misuse, tampering or modification
- Printer faults, worn printer components or maintenance issues
- Damage caused by unsuitable environmental conditions
- Use in a printer for which the cartridge was not designed
- Problems that cannot reasonably be verified or reproduced
- HP firmware-related recognition issues reported more than six months after purchase
- Consequential costs unless required under applicable law
Need help with a cartridge?
Contact us with your order number, printer model and a brief description of the problem. Our team will guide you through the next steps.
Helpful answers
Warranty questions
When does the two-year warranty begin?
The warranty period begins on the original date of purchase shown on your order confirmation or other accepted proof of purchase.
Does every problem automatically qualify for a refund?
No. We first need to establish whether the cartridge has a genuine covered fault. We may offer troubleshooting or a replacement before providing another resolution.
What happens after the first 12 months?
The cartridge remains covered by the two-year warranty against qualifying manufacturing faults. The available resolution will depend on the nature of the fault, the cartridge’s age and its level of use.
Are empty or used-up cartridges covered?
Normal ink or toner depletion is not a fault. A cartridge that has delivered its expected usable life or page yield is therefore not covered simply because it has become empty.
What if an HP update stops my cartridge working?
Please contact us with the printer model, cartridge code, purchase date and error message. Firmware-related recognition issues are reviewed separately and may be excluded where the cartridge was purchased more than six months before the issue was reported.
Do I need the original packaging?
Original packaging is helpful but is not normally essential. We will require proof that the cartridge was purchased from us and may request photographs of the cartridge and its identifying label.
Your statutory rights:
This warranty and money-back guarantee provide additional contractual
protection and do not affect the legal rights available to consumers in
relation to faulty, misdescribed or otherwise non-conforming goods.