Changed your mind?
Tell us within 14 days of receiving your order and return the goods within the following 14 days.
Returns & Refunds
Ordered the wrong cartridge, changed your mind or experienced a problem? We will make the returns process as clear and straightforward as possible.
Email customerservice@printer-cartridges.co.uk or use Chat Assist. We will confirm the next steps and provide the correct return instructions.
Faulty cartridge?
Contact us before discarding the cartridge or packaging. We will help diagnose the issue and arrange the appropriate solution.
Refunds
Approved refunds are returned to the original payment method once the returned item has been received and checked.
Returning an unwanted or incorrectly ordered item
You may cancel an online order within 14 days of receiving it without providing a reason. After telling us that you wish to cancel, you should return the goods within a further 14 days.
To receive a full refund, cartridges should be unused, complete and returned in their original packaging wherever possible.
- Contact us before sending anything back.
- Include your name, order number and the product you wish to return.
- Package the item securely to prevent damage in transit.
- Use a tracked postal service and retain your proof of postage.
- Do not write directly on or attach labels to the retail cartridge box.
Opened or used cartridges
We may reduce a refund where an item has been handled or used beyond what is reasonably necessary to inspect it. Installed cartridges should not normally be returned as a change-of-mind return.
Faulty, damaged or unrecognised cartridges
Cartridge recognition messages and print-quality issues can often be resolved quickly without returning the product. Please contact our support team before removing, discarding or posting the cartridge.
We may ask for photographs, printer messages, test pages or basic troubleshooting information so that we can identify the cause and provide the quickest solution.
Provide your order number, printer model and a short description of the problem.
We will guide you through appropriate troubleshooting and may request photographs or a test print.
If the product is confirmed as faulty, we will arrange an appropriate replacement, return or refund.
Please do not discard the cartridge
Keep the cartridge, protective clips and packaging until your claim has been completed. Discarding the product may prevent us from inspecting it or completing the return.
Return postage
| Reason for return | Return postage | What to do |
|---|---|---|
| Changed your mind | The customer is responsible for the return cost. | Contact us first and use a tracked postal service. |
| Ordered the wrong cartridge | The customer is responsible for the return cost. | We can help identify the correct cartridge before you reorder. |
| Incorrect item supplied | We will arrange or reimburse reasonable return postage. | Contact us with your order number and a photograph of the item. |
| Confirmed faulty or damaged item | We will arrange or reimburse reasonable return postage. | Complete the support checks before returning the cartridge. |
Refunds
For eligible change-of-mind cancellations, we will refund the product price and any standard delivery charge paid. If you selected a more expensive delivery service, we will refund only the equivalent cost of our standard delivery service. You are responsible for the cost of returning the item to us.
We may wait until the returned goods are received, or until you provide evidence that they have been sent back, before processing the refund. Once processed, your bank or payment provider may require additional time to show the funds in your account.
- Refunds are normally processed after the returned item has been received and checked.
- Eligible refunds will be processed within 14 days of receiving the returned goods or acceptable proof of return.
- Refunds are made to the payment method originally used for the order.
- We will email you once your refund has been processed.
Two-year cartridge warranty
Our compatible cartridges are covered by a two-year product warranty. If a cartridge develops a confirmed manufacturing fault during the warranty period, please contact us so that we can investigate and provide the appropriate remedy.
The warranty does not cover accidental damage, incorrect storage, misuse, modifications, normal depletion of ink or toner, or cartridges used in an incompatible printer.
Our warranty is provided in addition to your statutory rights and does not replace or restrict those rights.
Returns questions
Can I return a cartridge that I ordered by mistake?
Yes. Contact us within 14 days of receiving the order. The cartridge should be unused, complete and in a resalable condition. You will normally be responsible for the return postage.
Can I return an opened cartridge?
An opened or installed cartridge cannot normally be accepted as a simple change-of-mind return. If it appears faulty, contact us and follow our cartridge support process instead.
What should I do if my printer does not recognise the cartridge?
Keep the cartridge installed where practical and contact our support team with your printer model, cartridge code and the exact message shown by the printer. Many recognition issues can be resolved with straightforward checks.
Should I send a faulty cartridge back immediately?
No. Please contact us first. We need to confirm the problem and provide the correct return instructions before anything is posted.
How long will my refund take?
Once your return has been received and approved, we will process the refund to your original payment method. Your bank or payment provider may then require several working days to display the funds.
What happens if the wrong item was sent?
Contact us with your order number and a photograph of the item received. We will arrange the appropriate replacement or refund and provide return instructions where required.
Need help with a return?
Contact us before posting your cartridge. Include your order number, printer model and a short description of the issue so we can help quickly.
Email Customer ServiceThis returns policy does not affect your statutory rights.